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| Retourenmanagement-Aufsatzdatenbank
Das Retourenmanagement ist gerade im deutschsprachigen Raum bislang nur unzureichend erforscht. Nichtsdestotrotz existieren diverse Publikationen, die als Ausgangspunkt für eigene Forschungsprojekte dienen können. Aus diesem Grund wurden mehrere Aufsatzdatenbanken nach relevanten Begriffen durchsucht, um den Stand der Forschung zu dokumentieren.
Die Suche umfasste die allgemeinen Begriffe "Product Returns", "Marketing Returns" sowie "Consumer Returns".
Gesucht wurde in den Datenbanken "Google Scholar", "Business Source Premier", "JSTOR", "Elsevier SCOPUS" sowie "WISO Net".
Die angeführten Fundstellen ergänzen den im Jahr 2011 veröffentlichen Literaturüberblick (vgl. Asdecker 2011) um einige Arbeiten. Wie gewohnt wurde für jede als relevant erachtete Fundstelle eine Kurzzusammenfassung erstellt und diverse Klassifizierungen vorgenommen.
Abb. 1: Statistik der Retourenmanagement-Publikationen von 1995-2011
Stand der Recherche ist 01/2013. Wir versuchen diesen Überblick in regelmäßigen Abständen zu aktualisieren und zu vervollständigen. Im Folgenden finden Sie die alphabetisch geordneten 266 Fundstellen.
1 |
Agarwal, G./Barari, S./Tiwari, M.K. (2011): A PSO-based optimum consumer incentive policy for WEEE incorporating reliability of components, in: International Journal of Production Research 50 (16), S. 4372-4380. |
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| 2 |
Alumur, S.A./Nickel, S./Saldanha-Da-Gama, F./Verter, V. (2012): Multi-period reverse logistics network design, in: European Journal of Operational Research 220 (1), S. 67-78. |
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| 3 |
Álvarez-Gil, M.J./Berrone, P./Husillos, F.J./Lado, N. (2007): Reverse logistics, stakeholders' influence, organizational slack, and managers' posture, in: Journal of Business Research 60 (5), S. 463-473. |
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| 4 |
Amini, M.M./Retzlaff-Roberts, D. (1999): Reverse Logistics Process Reengineering: Improving Customer Service Quality, in: Cycle Time Research 5 (1), S. 31-42. |
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| 5 |
Ancarani, F./Gerstner, E./Posselt, T./Radic, D. (2009): Could higher fees lead to lower prices?, in: Journal of Product & Brand Management 18 (4), S. 297-305. |
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| 6 |
Anderson, E.T./Hansen, K./Simester, D. (2009): The Option Value of Returns: Theory and Empirical Evidence, in: Marketing Science 28 (3), S. 405-423. |
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| 7 |
Aras, N./Aksen, D. (2008): Locating collection centers for distance- and incentive-dependent returns, in: International Journal of Production Economics 111 (2), S. 316-333. |
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| 8 |
Aras, N./Aksen, D./Tanugur, A.G. (2008): Locating collection centers for incentive-dependent returns under a pick-up policy with capacitated vehicles, in: European Journal of Operational Research 191 (3), S. 1223-1240. |
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| 9 |
Aras, N./Boyaci, T./Verter, V. (2004): The effect of categorizing returned products in remanufacturing, in: IIE Transactions 36 (4), S. 319-331. |
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| 10 |
Arya, A./Mittendorf, B. (2004): Using return policies to elicit retailer information, in: The RAND Journal of Economics 35 (3), S. 617-630. |
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| 11 |
Asdecker, B./Wiese, J. (2010): Supply Chain Management: Simulationsgestützte Konfiguration des Retourenmanagement-Prozesses in einem KMU, in: Betriebswirtschaftliche Forschung und Praxis 62 (1), S. 38-55. |
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| 12 |
Atasu, A./Çetinkaya, S. (2006): Lot Sizing for Optimal Collection and Use of Remanufacturable Returns over a Finite Life Cycle, in: Production and Operations Management 15 (4), S. 473-487. |
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| 13 |
Atasu, A./Guide Jr./V.D.R./Van Wassenhove, L.N. (2010): So what if remanufacturing cannibalizes my new product sales?, in: California Management Review 52 (2), S. 56-76. |
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| 14 |
Autry, C.W. (2005): Formalization of reverse logistics programs: a strategy for managing liberalized returns, in: Industrial Marketing Management 34 (7), S. 749-757. |
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| 15 |
Autry, C.W./Hill, D.J./O'Brien, M. (2007): Attitude toward the customer: a study of product returns episodes, in: Journal of Managerial Issues 19 (3), S. 315-339. |
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| 16 |
Avittathur, B./Shah, J. (2004): Tapping Product Returns through Efficient Reverse Supply Chains: Opportunities and Issues, in: IIMB Management Review 16 (4), S. 84-93. |
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| 17 |
Bandyopadhyay, S.; Paul, A.A. (2010): Equilibrium returns policies in the presence of supplier competition, in: Marketing Science 29 (5), S. 846-857. |
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| 18 |
Banomyong, R./Veerakachen, V./Supatn, N. (2008): Implementing leagility in reverse logistics channels, in: International Journal of Logistics Research and Applications 11 (1), S. 31-47. |
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| 19 |
Barker, T.J./Zabinsky, Z.B. (2010): Reverse logistics network design: a conceptual framework for decision making, in: International Journal of Sustainable Engineering 1 (4), S. 250-260. |
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| 20 |
Barnes, W./Dhanda, K.K. (2007): Reverse Logistics And Clean Technology Adoption: The Case Of The Steel Industry, in: International Business & Economics Research Journal 6 (9), S. 7-20. |
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| 21 |
Bechwati, N.N./Siegal, W.S. (2005): The impact of the prechoice process on product returns, in: Journal of Marketing Research 42 (3), S. 358-367. |
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| 22 |
Behret, H./Korugan, A. (2009): Performance analysis of a hybrid system under quality impact of returns, in: Computers and Industrial Engineering 56 (2), S. 507-520. |
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| 23 |
Bernon, M./Cullen, J. (2004): The drivers of product returns in UK high street retailing, in: Supply Chain Practice 6 (3), S. 44-54. |
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| 24 |
Bernon, M./Cullen, J. (2007): An integrated approach to managing reverse logistics, in: International Journal of Logistics Research and Applications 10 (1), S. 41-56. |
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| 25 |
Bernon, M./Rossi, S./Cullen, J. (2011): Retail reverse logistics: a call and grounding framework for research, in: International Journal of Physical Distribution & Logistics Management 41 (5), S. 484-510. |
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| 26 |
Bhattacharya, S./Guide Jr., V.D.R./Van Wassenhove, L.N. (2006): Optimal Order Quantities with Remanufacturing Across New Product Generations, in: Production and Operations Management 15 (3), S. 421-431. |
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| 27 |
Bian, W./Yu, M. (2006): Location analysis of reverse logistics operations for an international electrical manufacturer in Asia Pacific region using the analytic hierarchy process, in: International Journal of Services Operations and Informatics 1 (1), S. 187-201. |
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| 28 |
Biehl, M./Prater, E./Realff, M.J. (2007): Assessing performance and uncertainty in developing carpet reverse logistics systems, in: Computers & Operations Research 34 (2), S. 443-463. |
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| 29 |
Bienstock, C.C./Amini, M./Retzlaff-Roberts, D. (2011): Reengineering a reverse supply chain for product returns services, in: International Journal of Business Performance and Supply Chain Modelling 3 (4), S. 335-352. |
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| 30 |
Blackburn, J.D./Guide Jr., V.D.R./Souza, G.C./Van Wassenhove, L.N. (2004): Reverse supply chains for commercial returns, in: California Management Review 46 (2), S. 6-22. |
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| 31 |
Bonifield, C./Cole, C./Schultz, R.L. (2010): Product returns on the Internet: A case of mixed signals?, in: Journal of Business Research 63 (9), S. 1058-1065. |
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| 32 |
Brown, A./Chou, M.C./Tang, C.S. (2008): The implications of pooled returns policies, in: International Journal of Production Economics 111 (1), S. 129-146. |
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| 33 |
Cassill, N.L. (1998): Do customer returns enhance product and shopping experience satisfaction?, in: The International Review of Retail, Distribution and Consumer Research 8 (1), S. 1-13. |
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| 34 |
Cespón, M.F./Castro, R.C./Lundquist, J. (2009): Empiric Study on Reverse Logistic Strategies in the Manufacturing Sector in the Central Area of Cuba, in: Journal of Operations and Supply Chain Management 2 (2), S. 72-82. |
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| 35 |
Chandiran, P./Rao, S.P. (2008): Design of reverse and forward supply chain network: a case study, in: International Journal of Logistics Systems and Management 4 (5), S. 574-595. |
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| 36 |
Che, Y.-K. (1996): Customer return policies for experience goods, in: Journal of Industrial Economics 44 (1), S. 17-24. |
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| 37 |
Chen, J. (2011): The impact of sharing customer returns information in a supply chain with and without a buyback policy, in: European Journal of Operational Research 213 (3), S. 478-488. |
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| 38 |
Chen, J./Bell, P.C. (2009): The impact of customer returns on pricing and order decisions, in: European Journal of Operational Research 195 (1), S. 280-295. |
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| 39 |
Chen, J./Bell, P.C. (2011): Coordinating a decentralized supply chain with customer returns and price-dependent stochastic demand using a buyback policy, in: European Journal of Operational Research 212 (2), S. 293-300. |
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| 40 |
Chen, J./Bell, P.C. (2011): The impact of customer returns on decisions in a newsvendor problem with and without buyback policies, in: International Transactions in Operational Research 18 (4), S. 473-491. |
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| 41 |
Chen, J./Bell, P.C. (2012): Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure, in: International Journal of Production Economics 136 (1), S. 56-66. |
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| 42 |
Chen, Y.-J. (2011): Optimal selling scheme for heterogeneous consumers with uncertain valuations, in: Mathematics of Operations Research 36 (4), S. 695-720. |
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| 43 |
Chesnokova, T. (2007): Return policies, market outcomes, and consumer welfare, in: Canadian Journal of Economics 40 (1), S. 296-316. |
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| 44 |
Chouinard, M./D'Amours, S./Aït-Kadi, D. (2005): Integration of reverse logistics activities within a supply chain information system, in: Computers in Industry 56 (1), S. 105-124. |
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| 45 |
Condea, C./Thiesse, F./Fleisch, E. (2010): Assessing the impact of RFID and sensor technologies on the returns management of time-sensitive products, in: Business Process Management Journal 16 (6), S. 954-971. |
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| 46 |
Çorbacioglu, U./van der Laan, E.A. (2007): Setting the holding cost rates in a two-product system with remanufacturing, in: International Journal of Production Economics 109 (1), S. 185-194. |
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| 47 |
Daugherty, P.J./Autry, C.W./Ellinger, A.E. (2001): Reverse Logistics: The Relationship between Ressource Commitment and Program Performance, in: Journal of Business Logistics 22 (1), S. 107-123. |
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| 48 |
Daugherty, P.J./Myers, M.B./Richey, R.G. (2002): Information support for reverse logistics: the influence of relationship commitment, in: Journal of Business Logistics 23 (1), S. 85-106. |
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| 49 |
Daugherty, P.J./Richey, R.G./Genchev, S.E./Chen, H. (2005): Reverse logistics: superior performance through focused resource commitments to information technology, in: Transportation Research Part E: Logistics and Transportation Review 41 (2), S. 77-92. |
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| 50 |
Daugherty, P.J./Richey, R.G./Hudgens, B.J./Autry, C.W. (2003): Reverse Logistics in the Automobile Aftermarket Industry, in: International Journal of Logistics Management 14 (1), S. 49-62. |
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| 51 |
Davis, S./Gerstner, E./Hagerty, M. (1995): Money back guarantees in retailing: matching products to consumer tastes, in: Journal of Retailing 71 (1), S. 7-22. |
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| 52 |
Davis, S./Hagerty, M./Gerstner, E. (1998): Return policies and the optimal level of “hassle”, in: Journal of Economics and Business 50 (5), S. 445-460. |
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| 53 |
de Brito, M.P./Dekker, R. (2003): Modelling product returns in inventory control—exploring the validity of general assumptions, in: International Journal of Production Economics 81 (0), S. 225-241. |
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| 54 |
de Brito, M.P./van der Laan, E.A. (2009): Inventory control with product returns: The impact of imperfect information, in: European Journal of Operational Research 194 (1), S. 85-101. |
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| 55 |
de Koster, R.B.M./de Brito, M.P./van de Vendel, M.A. (2002): Return handling: an exploratory study with nine retailer warehouses, in: International Journal of Retail & Distribution Management 30 (8), S. 407-421. |
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| 56 |
de la Fuente, M.V./Ros, L./Cardós, M. (2008): Integrating Forward and Reverse Supply Chains: Application to a metal-mechanic company, in: International Journal of Production Economics 111 (2), S. 782-792. |
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| 57 |
DeCroix, G.A./Song, J.-S./Zipkin, P.H. (2005): A series system with returns: Stationary analysis, in: Operations Research 53 (2), S. 350-362. |
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| 58 |
DeCroix, G.A./Song, J.-S./Zipkin, P.H. (2009): Managing an Assemble-to-Order System with Returns, in: Manufacturing & Service Operations Management 11 (1), S. 144-159. |
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| 59 |
Defee, C.C./Esper, T./Mollenkopf, D. (2009): Leveraging closed-loop orientation and leadership for environmental sustainability, in: Supply Chain Management: An International Journal 14 (2), S. 87-98. |
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| 60 |
Dekker, R./Bloemhof-Ruwaard, J./Fleischmann, M./van Nunen, J./van der Laan, E./Van Wassenhove, L.N. (1998): Operational Research in Reverse Logistics: Some Recent Contributions, in: International Journal of Logistics Research and Applications 1 (2), S. 141-155. |
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| 61 |
Dhanda, K.K./Hill, R.P. (2005): The role of information technology and systems in reverse logistics: a case study, in: International Journal of Technology Management 31 (1), S. 140-151. |
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| 62 |
Dissanayake, D./Singh, M. (2007): Managing Returns in E-Business, in: Journal of Internet Commerce 6 (2), S. 35-49. |
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| 63 |
Dowlatshahi, S. (2005): A strategic framework for the design and implementation of remanufacturing operations in reverse logistics, in: International Journal of Production Research 43 (16), S. 3455-3480. |
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| 64 |
Dowlatshahi, S. (2010): A cost-benefit analysis for the design and implementation of reverse logistics systems: case studies approach, in: International Journal of Production Research 48 (5), S. 1361-1380. |
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| 65 |
Dowlatshahi, S. (2010): The role of transportation in the design and implementation of reverse logistics systems, in: International Journal of Production Research 48 (4), S. 4199-4215. |
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| 66 |
Dowlatshahi, S. (2012): A framework for the role of warehousing in Reverse Logistics, in: International Journal of Production Research 50 (5), S. 1265-1277. |
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| 67 |
Du, F./Evans, G.W. (2008): A bi-objective reverse logistics network analysis for post-sale service, in: Computers & Operations Research 35 (8), S. 2617-2634. |
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| 68 |
Erol, I./Velioglu, M.N./Serifoglu, F.S./Büyüközkan, G./Aras, N./Çakar, N.D./Korugan, A. (2010): Exploring reverse supply chain management practices in Turkey, in: Supply Chain Management: An International Journal 15 (1), S. 43-54. |
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| 69 |
Ferguson, M.E./Fleischmann, M./Souza, G. (2011): A Profit-Maximizing Approach to Disposition Decisions for Product Returns, in: Decision Sciences 42 (3), S. 773-798. |
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| 70 |
Ferguson, M.E./Guide Jr., V.D.R./Koca, E./Souza, G.C. (2009): The Value of Quality Grading in Remanufacturing, in: Production and Operations Management 18 (3), S. 300-314. |
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| 71 |
Ferguson, M.E./Guide Jr., V.D.R./Souza, G.C. (2006): Supply Chain Coordination for False Failure Returns, in: Manufacturing & Service Operations Management 8 (4), S. 376-393. |
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| 72 |
Ferguson, M.E./Toktay, L.B. (2009): The Effect of Competition on Recovery Strategies, in: Production and Operations Management 15 (3), S. 351-368. |
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| 73 |
Ferguson, N./Browne, J. (2001): Issues in end-of-life product recovery and reverse logistics, in: Production Planning & Control 12 (5), S. 534-547. |
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| 74 |
Fernández, I. (2005): Identification of Research Areas Within Reverse Logistics - A Focus Group Technique Application, in: Journal of Management Systems 17 (1), S. 17-25. |
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| 75 |
Fernández, I./Puente, J./Garcia, N./Gómez, A. (2008): A Decision-Making Support System on a Products Recovery Management Framework. A Fuzzy Approach, in: CONCURRENT ENGINEERING: Research and Applications 16 (2), S. 129-138. |
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| 76 |
Flapper, S.D.P./Gayon, J.P./Vercraene, S. (2012): Control of a production–inventory system with returns under imperfect advance return information, in: European Journal of Operational Research 218 (2), S. 392-400. |
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| 77 |
Fleischmann, M./Beullens, P./Bloemhof-Ruwaard, J.M./Van Wassenhove, L.N. (2001): The impact of product recovery on logistics network design, in: Production and Operations Management 10 (2), S. 156-173. |
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| 78 |
Fleischmann, M./van Nunen, J.A.E.E./Gräve, B. (2003): Integrating closed-loop supply chains and spare-parts management at IBM, in: Interfaces 33 (6), S. 44-56. |
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| 79 |
French, M.L. (2008): Improving sustainability through effective reuse of product returns: minimizing waste in a batch blending process environment, in: Journal of Cleaner Production 16 (15), S. 1679-1687. |
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| 80 |
French, M.L./Discenza, R. (2006): Returns in process industries: a managerial perspective, in: Management Research News 29 (12), S. 769-781. |
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| 81 |
French, M.L./LaForge, R.L. (2006): Closed-loop supply chains in process industries: An empirical study of producer re-use issues, in: Journal of Operations Management 24 (3), S. 271-286. |
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| 82 |
French, M.L./Milliman, J. (2008): Effective reuse of product returns: Enhancing sustainability and the bottom line, in: Environmental Quality Management 17 (4), S. 1-10. |
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| 83 |
Genchev, S.E. (2009): Reverse logistics program design: A company study, in: Business Horizons 52 (2), S. 139-148. |
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| 84 |
Genchev, S.E./Richey, R.G./Gabler, C.B. (2011): Evaluating reverse logistics programs: A suggested process formalization, in: International Journal of Logistics Management 22 (2), S. 242-263. |
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| 85 |
Georgiadis, P./Vlachos, D./Tagaras, G. (2006): The Impact of Product Lifecycle on Capacity Planning of Closed Loop Supply Chains with Remanufacturing, in: Production and Operations Management 15 (4), S. 514-527. |
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| 86 |
Goldsby, T.J./Closs, D.J. (2000): Using activity-based costing to reengineer the reverse logistics channel, in: International Journal of Physical Distribution & Logistics Management 30 (6), S. 500-514. |
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| 87 |
Gou, Q./Liang, L./Huang, Z./Xu, C. (2008): A joint inventory model for an open-loop reverse supply chain, in: International Journal of Production Economics 116 (1), S. 28-42. |
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| 88 |
Gou, Q./Ren, L./Liang, L./Huang, Z. (2008): An inventory approach for a Local Collection Point in reverse supply chains, in: International Journal of Sustainable Society 1 (1), S. 55-84. |
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| 89 |
Grant, D.B./Banomyong, R. (2010): Design of closed-loop supply chain and product recovery management for fast-moving consumer goods: The case of a single-use camera, in: Asia Pacific Journal of Marketing and Logistics 22 (2), S. 232-246. |
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| 90 |
Guide Jr., V.D.R./Gunes, E.D./Souza, G.C./Van Wassenhove, L.N. (2008): The optimal disposition decision for product returns, in: Operations Management Research 1 (1), S. 6-14. |
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| 91 |
Guide Jr., V.D.R./Jayaraman, V. (2000): Product acquisition management: current industry practice and a proposed framework, in: International Journal of Production Research 38 (16), S. 3779-3800. |
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| 92 |
Guide Jr., V.D.R./Jayaraman, V./Srivastava, R./Benton, W.C. (2000): Supply-Chain Management for Recoverable Manufacturing Systems, in: Interfaces 30 (3), S. 125-142. |
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| 93 |
Guide Jr., V.D.R./Li, J. (2010): The Potential for Cannibalization of New Products Sales by Remanufactured Products, in: Decision Sciences 41 (3), S. 547-572. |
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| 94 |
Guide Jr., V.D.R./Muyldermans, L./Van Wassenhove, L.N. (2005): Hewlett-Packard Company Unlocks the Value Potential from Time-Sensitive Returns, in: Interfaces 35 (4), S. 281-293. |
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| 95 |
Guide Jr., V.D.R./Pentico, D. (2003): A Hierarchical Decision Model for Re-manufacturing and Re-use, in: International Journal of Logistics Research and Applications 6 (1), S. 29-35. |
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| 96 |
Guide Jr., V.D.R./Souza, G.C./Van Wassenhove, L.N./Blackburn, J.D. (2006): Time value of commercial product returns, in: Management Science 52 (8), S. 1200-1214. |
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| 97 |
Guide Jr., V.D.R./Teuner, R.H./Van Wassenhove, L.N. (2003): Matching demand and supply to maximize profits from remanufacturing, in: Manufacturing & Service Operations Management 5 (4), S. 303-316. |
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| 98 |
Guide Jr., V.D.R./Van Wassenhove, L.N. (2009): Managing product returns for remanufacturing, in: Production and Operations Management 10 (2), S. 142-155. |
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| 99 |
Gurnani, H./Sharma, A./Grewal, D. (2010): Optimal Returns Policy under Demand Uncertainty, in: Journal of Retailing 86 (2), S. 137-147. |
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| 100 |
Hanafi, J./Kara, S./Kaebernick, H. (2008): Reverse logistics strategies for end-of-life products, in: International Journal of Logistics Management 19 (3), S. 367-388. |
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| 101 |
Harris, L.C. (2010): Fraudulent consumer returns: exploiting retailers' return policies, in: European Journal of Marketing 44 (6), S. 730-747. |
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| 102 |
Hazen, B.T./Hall, D.J./Hanna, J. (2012): Reverse Logistics Disposition Decision-Making: Developing a Decision Framework via Content Analysis, in: International Journal of Physical Distribution & Logistics Management 42 (3), S. 244-274. |
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| 103 |
Heiman, A./McWilliams, B./Zilberman, D. (2001): Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty, in: Journal of Business Research 54 (1), S. 71-84. |
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| 104 |
Hess, J.D./Chu, W./Gerstner, E. (1996): Controlling product returns in direct marketing, in: Marketing Letters 7 (4), S. 307-317. |
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| 105 |
Hess, J.D./Mayhew, G.E. (1997): Modeling Merchandise Returns in Direct Marketing, in: Journal of Direct Marketing 11 (2), S. 20-35. |
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| 106 |
Horvath, P.A./Autry, C.W./Wilcox, W.E. (2005): Liquidity implications of reverse logistics for retailers: A Markov chain approach, in: Journal of Retailing 81 (3), S. 191-203. |
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| 107 |
Hsu, H.S./Alexander, C.A./Zhu, Z. (2009): Understanding the reverse logistics operations of a retailer: a pilot study, in: Industrial Management & Data Systems 109 (4), S. 515-531. |
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| 108 |
Huang, X./Choi, S.-M./Ching, W.-K./Siu, T.K./Huang, M. (2011): On supply chain coordination for false failure returns: A quantity discount contract approach, in: International Journal of Production Economics 133 (2), S. 634–644. |
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| 109 |
Inderfurth, K./Mukherjee, K. (2008): Decision support for spare parts acquisition in post product life cycle, in: Central European Journal of Operations Research 16 (1), S. 17-42. |
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| 110 |
Iyer, G./Villas-Boas, J.M. (2003): A Bargaining Theory of Distribution Channels, in: Journal of Marketing Research 40 (1), S. 80-100. |
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| 111 |
Jack, E.P./Powers, T.L./Skinner, L. (2010): Reverse logistics capabilities: antecedents and cost savings, in: International Journal of Physical Distribution & Logistics Management 40 (3), S. 228-246. |
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| 112 |
Janse, B./Schuur, P./de Brito, M.P. (2010): A reverse logistics diagnostic tool: the case of the consumer electronics industry, in: The International Journal of Advanced Manufacturing Technology 47 (5), S. 495-513. |
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| 113 |
Jayaraman, V. (2009): What is the buzz about the cross-functional role of purchasing in a sustainable supply chain environment?, in: International Journal of Logistics Systems and Management 5 (1), S. 7-20. |
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| 114 |
Jayaraman, V./Guide Jr., V.D.R./Srivastava, R. (1999): A closed-loop logistics model for remanufacturing, in: The Journal of the Operational Research Society 50 (5), S. 497-508. |
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| 115 |
Jayaraman, V./Luo, Y. (2007): Creating competitive advantages through new value creation: a reverse logistics perspective, in: The Academy of Management Perspectives 21 (2), S. 56-73. |
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| 116 |
Jayaraman, V./Ross, A.D./Agarwal, A. (2008): Role of information technology and collaboration in reverse logistics supply chains, in: International Journal of Logistics Research and Applications 11 (6), S. 409-425. |
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| 117 |
Kang, M./Johnson, K. (2009): Identifying characteristics of consumers who frequently return apparel, in: Journal of Fashion Marketing and Management 13 (1), S. 37-48. |
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| 118 |
Kannan, G./Haq, A.N./Devika, M. (2009): Analysis of closed loop supply chain using genetic algorithm and particle swarm optimisation, in: International Journal of Production Research 47 (5), S. 1175-1200. |
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| 119 |
Kannan, G./Sasikumar, P./Devika, K. (2010): A genetic algorithm approach for solving a closed loop supply chain model: A case of battery recycling, in: Applied Mathematical Modelling 34 (3), S. 655-670. |
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| 120 |
Kannan, G./Murugesan, P./Senthil, P./Haq, A.N. (2009): Multicriteria group decision making for the third party reverse logistics service provider in the supply chain model using fuzzy TOPSIS for transportation services, in: International Journal of Services Technology and Management 11 (2), S. 162-181. |
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| 121 |
Kapetanopoulou, P./Tagaras, G. (2009): An empirical investigation of value-added product recovery activities in SMEs using multiple case studies of OEMs and independent remanufacturers, in: Flexible Services and Manufacturing Journal 21 (3), S. 92-113. |
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| 122 |
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